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PRE-CONTRACTUAL INFORMATION
Pursuant to Article 49 of Legislative Decree No. 206 of 6 September 2005 – Consumer Code. The pre-contractual information set out below is an integral part of the “online sales contract” of products that the Supplier undertakes to conclude within the framework of a distance sales system organised by the same through its Internet site (https://www.lachientima.it) and cannot be modified unless further expressly agreed with the Customer.
1) Identification of the Supplier
AZIENDA AGRICOLA LA CHIENTIMA DI GRANOZIO DARIA
Via San Marco 5 – 56030 Terricciola (Pisa) – Italy
VAT NUMBER: IT06359490486
Email: daria @ lachientima.it
(hereinafter referred to as the “Supplier”)
2) Main characteristics of the shop’s products/services
The products of the shop are indicated, also in their essential characteristics (type of tasting, activities included) directly on the website of the Supplier on the page https://www.lachientima.it/en/tuscany-wine-tasting/.
3) Condition for sale
The products sold are vouchers for consumption permitted by law exclusively to consumers over the age of 18, for which reason it is specified that an identity document will be requested at the time the service is used to verify the consumer’s age.
4) Total price of products
The products sold are vouchers for services in the Supplier’s company. Prices are expressed in euros and include VAT and any other taxes.
5) Payment method
Payment of the price can be made by credit card or through the Paypal platform. The Supplier guarantees that all communications relating to payments take place on a special line protected by an encryption system; it also guarantees the storage of information related to the payment with an additional level of security encryption and in compliance with the provisions of the regulations in force regarding the protection of personal data. Since the conclusion of the purchase procedure implies the onset of the Customer’s obligation to pay the price of the chosen products, it is hereby specified that the sending of the order – which, as indicated in point 9) below, means the conclusion of the contract with the Supplier – is followed by the obligation to pay. In any case, the Supplier accepts no liability for any fraudulent or illicit use that may be made by third parties (e.g. credit cards) when paying for the products purchased, if it can prove that it has taken all possible precautions based on the best science and experience at the time and on ordinary diligence.
6) Method and time of delivery
The customer will receive a purchase confirmation by e-mail with a unique code for the purchased product upon receipt of payment of the order by the Supplier.
7) Cancellation terms for the product/service already booked
The voucher is valid for 6 months from the time of purchase.
Once the date and time have been set, the following terms shall apply in the event of cancellation of the booking:
In the event of cancellation up to 4 days before the tasting, it will be possible to reschedule a new date within the 6-month validity of the voucher.
In case of cancellation from 3 days to the day before the tasting, a cancellation fee of 50% will be charged.
In the event of cancellation within 24 hours before the tasting, no refund will be made.
8) Right of withdrawal
The Customer shall have the right to withdraw from the purchase commitments, without any penalty and without the obligation to specify the reason, within the term of 14 (fourteen) days from the date on which he acquires physical possession of the products purchased online. To exercise the right of withdrawal, the Customer is required to inform the Supplier of his decision to withdraw from this contract by means of an explicit declaration, to be sent to the e-mail address daria @ lachientima.it. The Supplier shall confirm receipt of the withdrawal communication from the Customer by sending the latter an appropriate e-mail. In order to comply with the withdrawal period it shall be sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period indicated above and in any case the right of withdrawal cannot be applied only if the service has not already been used by the Customer.
9) Effects of withdrawal and conditions
If the Customer withdraws from this contract, he will be refunded the purchase price of the returned products no later than 14 (fourteen) days from the day on which the Supplier is informed of the Customer’s decision to withdraw from the contract. This reimbursement will be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise with the Supplier in any case, the Customer will not incur any costs as a consequence of this reimbursement. The right of withdrawal cannot be applied if the service has already been used by the Client.
10) Conclusion of the contract and filing procedures
The contract for the online purchase of products between the Supplier and the Customer will be concluded via the Internet, through the Customer’s access to the Supplier’s website and following the purchase procedures indicated therein. The contract is concluded by means of the exact compilation and consent to the purchase manifested by means of the adhesion sent online. Before concluding the purchase, the Customer will be given the opportunity to check the contents of the purchase order and, if necessary, to correct and/or modify the data entered; it will therefore be the Customer’s obligation to verify the correctness of the data in question. As soon as the Supplier receives the order from the Customer, it shall without delay send an e-mail, printable, in which the details of the ordering party and the order, the booking procedure and the cancellation deadline are stated. The Customer undertakes to print and retain the purchase order. Pursuant to Article 12 of Legislative Decree No. 70/2003, the Supplier informs the Customer that each order sent is stored in digital form on the server at the operator hosting the site and in paper or digital form at the Supplier itself, according to criteria of confidentiality and security.
The Customer may request the deletion of his data at any time by contacting the Supplier at the email address daria @ lachientima.it, as also indicated in the privacy policy of this website.
11) Applicable Law
These conditions of sale are governed by Italian law.
12) Communications and Complaints
Written communications addressed to the Supplier and any complaints shall be considered valid only if sent by e-mail to the e-mail address daria @ lachientima.it.
